Need help?
Frequently Asked Questions
Shipping
Not at the moment, we only ship to locations within the UK.
Orders over £40 qualify for free shipping.
Coffee deliveries are sent via Royal Mail 2nd Class Tracked, typically arriving in 2–4 working days, at a cost of £3.20.
For equipment deliveries to the UK Mainland (including Northern Ireland), orders are usually delivered within 3–5 business days. Please note that equipment is shipped separately from any coffee purchased.
- All orders can be expected within 2-5 business days
Delivery and Orders
Coffee deliveries are sent via Royal Mail 2nd Class Tracked, typically arriving in 2–4 working days, at a cost of £3.20.
For equipment deliveries to the UK Mainland (including Northern Ireland), orders are usually delivered within 3–5 business days. Please note that equipment is shipped separately from any coffee purchased.
Bean Sculpt wants you to be completely and perfectly satisfied, and that is why we offer a 30-day money back guarantee from the date you ordered your product(s).
Contact our customer service team by emailing info@beansculpt.co.uk for help with the return address.
Please note: We must receive the return within 30 days from the date you originally purchased the item, for the refund to be valid. We reserve the right to deny returns, refunds, or exchanges for suspected fraud or abuse.
Our signature 250 gram coffee box will not fit through a letterbox.
You can find your tracking number in your shipping confirmation email, which will be sent out once your order is shipped. This will link you directly to the courier’s website where you can get an update on the status of your order.
If the courier attempts delivery and nobody is in with no safe place given, Royal Mail will leave a card with instructions on where to collect your parcel. Usually at your closest local depot.
If you have received the wrong order, please contact our Customer Service team on info@beansculpt.co.uk and we’ll resolve this issue for you.
Orders are processed on order payment. If you have selected the wrong delivery address or want to change anything on your order, we would advise you to email us as soon as possible at info@beansculpt.co.uk
Coffee Handling
Ideally, coffee should be stored in an airtight container, kept at room temperature and out of direct sunlight. These factors may contribute to the loss of freshness and deterioration of the coffee beans
When stored correctly and most importantly kept dry, coffee doesn’t go off. That being said, over time coffee loses its flavour characteristics. We recommend drinking your coffee between a week and a month, for optimal taste and maximum 3 months after roast date
Yes, you can select your ground option on product selection.
Please note, once coffee is ground, it rapidly loses its flavour and many of its desirable qualities. Additionally, grind size plays a crucial role in how coffee extracts and tastes.
Retail Shop
Not currently, but several coffee shops across London are beginning to stock our beans. Please reach out to info@beansculpt.co.uk for more information and guidance.